Terms and Conditions

TERMS AND CONDITIONS

ARRIVAL AND DEPARTURE 
Check-In is available from 2.00pm and Check-Out strictly by 10.00am (unless other arrangement have been made). We offer a special package with an early check-in and/or late check-out, when available, please ask if interested when booking.

We request that on vacating, you leave the room in a clean and tidy condition - as close as possible to the condition it was presented to you. ie dishes washed, rubbish out in external bins, items put away or replaced in original position etc. If the property is left in an unacceptable condition necessitating additional cleaning, then you agree to cover the cost (at the rate of $25 per hour). This will be discussed with you before the charge is made.

DURING YOUR STAY 
Security for possessions whilst staying at The Clydesdale Motel is your responsibility. The Clydesdale Motel management will not be responsible for any losses you may incur.

When driving on the property please drive at a walking pace of 5km/hour. 

The Clydesdale Motel is a 100% non-smoking property. This is for the comfort of our guests as well as to reduce fire risk on the property and surrounds. Failure to comply may result in a request to vacate the property with no refund given.

We reserve the right to enter a room to turn off any appliance that may have inadvertently been left on, or to shut any windows or doors and retract blinds to prevent any weather damage.

We reserve the right to terminate your stay if you act in a manner that is unlawful, causes wilful damage to the property or causes a nuisance to neighbours or other guests. In these circumstances, no refund will be given and we will not be responsible for any losses you may incur.

VISITORS 
You are welcome to have day visitors whilst you are staying at The Clydesdale Motel. Overnight guests are strictly by arrangement and a charge applies. For security and safety management reasons, we ask that you advise us of any visitors and the approximate duration of their visit.

Please note that parking at the room is limited to guest's vehicles only and visitors will be directed to a different area to park their vehicles.

We ask that you and your visitors respect the "quiet retreat" nature of our accommodation and do not adversely impact the amenity of other guests. This includes keeping noise at a reasonable level.

We reserve the right to ask visitors to leave if they are creating a disturbance or nuisance by their behaviour, and to charge you for any extra cleaning or damage incurred as a result of their actions

REPAIRS/DAMAGES 
In the event of something not working, breaking, being lost or other damage, please advise us as soon as possible during your stay so that we can undertake any repairs/maintenance/replacement etc as soon as possible.

We cover minor breakages as normal wear and tear, however any major damage, loss that necessitates repair/replacement or additional cleaning may incur additional costs and you agree to cover these costs. We will discuss the cost with you before any charges are made.

PAYMENT POLICY:
Payment is required in full at time of booking. 
 
Please note: Tariff includes a non-refundable $30 Booking Fee. 
 
We endeavour to keep all information current, however prices may be changed without notice so please enquire to confirm pricing for your preferred dates.  Booking Quotations are Valid for 30 days
 
PAYMENT METHODS
We accept payments via Credit Card, Direct Bank transfer or Cash. For bank transfers, please use the following account details:
ACCOUNT NAME: Clydesdale Motel & Steakbarn
BSB: 062 519
ACCOUNT NO: 10244991
A 3% surcharge applies for all American Express card payments. 

CANCELLATION POLICY
Cancellations will be accepted up to 2 months prior and monies paid will be refunded less the $30 booking fee. 
If you cancel up to 14 days prior to your stay, 50% of your deposit will be refunded. 

If you cancel within 7 days, or do not show, no refund will be provided. 
HOWEVER... Please note that if you do need to cancel, every effort will be made to find a replacement booking and, if successful, your payment will be refunded in full, less the $30 booking fee.

CHANGES TO DATES
You may change the dates booked up to 3 weeks prior to your stay for no additional cost if you are booking the same number of days and days of the week. 
Changes to number of days/days of the week will incur an additional $30 Booking Fee and the total amount due will be amended according to the booking days. 
Changes to dates within 3 weeks of your booking may be subject to cancellation fees in addition to an additional Booking Fee.